Table of Contents
City Team Guide
Welcome to Nomad Nest! As a City Leader, you play a critical role in creating memorable, enriching experiences for our community of digital nomads. This handbook provides the tools and information you need to successfully lead programs in your city. Let’s build amazing experiences together!
1. About Nomad Nest
At Nomad Nest, our mission is to help nomads and remote workers explore the world while fostering community and cultural immersion. Each program is designed to offer comfort, authenticity, and unforgettable experiences, combining coworking, social events, and local adventures.
As a City Leader, you are the cornerstone of these experiences, ensuring every participant feels at home and well-supported throughout their journey.
2. Your Role as a City Leader
As a City Leader, you are responsible for:
Curating accommodations and workspaces that meet Nomad Nest’s standards.
Organizing social events and cultural experiences.
Building relationships with local vendors and ensuring smooth coordination.
Acting as the main point of contact for participants during the program.
Handling any issues or emergencies with professionalism and care.
Key Skills:
Strong organizational and communication skills.
Familiarity with your city’s best offerings (accommodations, coworking spaces, activities).
Problem-solving and adaptability.
Ability to create a welcoming and inclusive environment.
3. Program Planning & Setup
Accommodations
Identify accommodations that are centrally located, comfortable, and allow for organic social interaction among participants.
Ensure options meet budget requirements and are available for the entire program duration.
Provide photos, pricing, and details for approval.
Workspaces
Select coworking spaces with strong Wi-Fi, ergonomic setups, and a professional environment.
Ensure the workspace can accommodate all participants and offers flexible access.
Vendor Partnerships
Build relationships with trusted local vendors for tours, transportation, and events.
Negotiate fair pricing and ensure timely payments.
Maintain a list of preferred vendors for future programs.
4. Event & Experience Planning
Welcome & Farewell Experiences
Plan a Welcome Experience in an environment that fosters socializing, such as a group dinner, casual meetup, or engaging activity that encourages interaction among participants.
Examples: A rooftop dinner with city views, a cozy coffee shop gathering, or an interactive cooking class or walking tour.
Organize a Farewell Experience that leaves participants with lasting memories, like a sunset cruise, local festival outing, or celebratory dinner.
Weekend Adventures
Curate 2-3 optional weekend activities, such as cultural tours, outdoor adventures, or unique local experiences.
Examples: Day trips to nearby cultural landmarks, wine tasting tours, or hiking excursions.
Clearly communicate expectations, costs, and logistics to participants as early as possible.
Engagement Tips
Use icebreakers during the Welcome Experience to help participants connect.
Foster inclusivity by ensuring activities appeal to a variety of interests and fitness levels.
Scheduling Events
Use Google Calendar to schedule all program events for the month, including:
Weekly meetups.
Welcome and farewell experiences.
Weekend adventures and optional add-ons.
Share the calendar with HQ and participants to keep everyone informed and updated.
5. Participant Communication
Pre-Program Communication
Send a welcome email with details on accommodations, workspace, and local tips.
Schedule and host a pre-trip onboarding video call using Google Meet to address any participant questions.
During the Program
Be available via WhatsApp during business hours for participant support.
Provide updates and reminders about events and activities.
Post-Program Communication
Share a thank-you email and include a link to the feedback survey.
6. Program Execution
First Week
Host the Welcome Experience.
Ensure participants are settled in their accommodations and workspaces.
Conduct an orientation session to introduce the program schedule, city highlights, and important information.
- Ensure all vendor payments are settled.
Ongoing Responsibilities
Attend weekly check-ins with participants.
Coordinate weekly social events and maintain vendor schedules.
7. Emergency Protocols
Preparation
Ensure all participants have emergency contact information for local services.
Familiarize yourself with nearby medical facilities and emergency services.
Response
Stay calm and prioritize participant safety.
Contact Nomad Nest HQ immediately and provide updates.
Follow the Emergency Protocol Flowchart.
8. Post-Program Responsibilities
- Collect feedback from participants using the provided survey form.
- Review program report detailing successes, challenges, and recommendations.
9. Tools & Resources
Slack Workspace: Primary communication tool with Nomad Nest HQ and other City Leaders.
A dedicated city channel will be used to guide and communicate with City Leaders during their programs.
Utilize the desegnated channels to communicate feedback with HQ, brainstorm ideas with other City Leaders, and manage support requests from participants.
Google Workspace: Shared documents and templates for planning.
Google Calendar: Schedule and share program events with HQ and participants.
WhatsApp: Group communication with participants and the community.
10. FAQs
What if a participant has an issue with their accommodation?
Offer alternative options where possible and escalate serious issues to HQ.
How do I handle a participant requesting a change in accommodation?
Discuss the reason with the participant, offer available alternatives, and consult HQ for approval if costs or logistics are impacted.
What if a vendor cancels or fails to deliver their service?
Contact alternate vendors immediately and notify HQ. Ensure minimal disruption to the program.
How do I resolve conflicts between participants?
Mediate calmly, encourage open communication, and escalate to HQ if unresolved or if it affects the group dynamic.
What should I do if a participant violates the code of conduct?
Address the issue immediately, remind the participant of the policy, and escalate to HQ if necessary.
What should I do if I fall ill or am unable to fulfill my duties?
Notify HQ immediately. Try to provide temporary support if possible. HQ will do it’s best to assist with adjustments to ensure program continuity.
What support can I expect from HQ during the program?
HQ is available to provide guidance, troubleshoot challenges, and assist with emergencies at any time.
What support does Nomad Nest provide during emergencies?
HQ will provide immediate support and guide you through the next steps.